Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and TruBook Technologies Private Limited("TruBook", "we", "us", or "our") governing your access to and use of the website trubook.aiand the TruBook mobile and web application (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

1. Definitions

• "Account" means the registered account you create to access the Platform.
• "SME Owner" means an individual, freelancer, professional, or business entity that uses the Platform to manage its own finances.
• "Chartered Accountant" or "CA" means a practising professional who uses the Platform to provide accounting, compliance, or advisory services to clients.
• "Content" means any data, documents, invoices, financial records, or other material you upload to or generate on the Platform.
• "Subscription" means a paid plan that grants access to specific features of the Platform.

2. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract under the Indian Contract Act, 1872 to use the Platform. By using the Platform, you represent that you meet these requirements and that all information you provide is accurate, current, and complete. The Platform is intended for business use within India.

3. Account Registration and Security

• You register using your mobile phone number, which is verified via a one-time password (OTP) delivered over WhatsApp.
• You are responsible for maintaining the confidentiality of your Account and for all activity that occurs under it.
• You must notify us immediately at help@trubook.ai of any unauthorized access to or use of your Account.
• You may not share your Account credentials or allow any unauthorized person to access the Platform on your behalf.

4. Use of the Platform

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes. You agree not to:

• Use the Platform for any unlawful, fraudulent, or unauthorized purpose, including filing false or misleading tax returns.
• Reverse engineer, decompile, copy, or create derivative works from any part of the Platform.
• Attempt to gain unauthorized access to the Platform, other accounts, or our systems and networks.
• Introduce malware, viruses, or any other malicious code, or interfere with the integrity or performance of the Platform.
• Resell, sublicense, or commercially exploit the Platform except as expressly permitted for CAs serving their clients.

5. CA-Client Relationships

Where an SME Owner invites a CA (or a CA invites an SME Owner) to collaborate, the inviting party authorizes the invited party to access the relevant Content for the purpose of accounting, compliance, and advisory services. Access is controlled by the SME Owner and may be revoked at any time. Each party remains responsible for its own use of the Platform and for the accuracy of the information it provides.

6. Your Content and Data

• You retain all ownership rights in your Content. We do not claim ownership of any financial data you upload or generate.
• You grant us a limited licence to host, process, and display your Content solely to provide the Platform and its features to you.
• You are solely responsible for the accuracy, legality, and completeness of your Content, including all GST, tax, and statutory filings made through the Platform.
• Our handling of your personal and financial data is described in our Privacy Policy.

7. Compliance and Filings

The Platform provides tools to assist with GST compliance, invoicing, bookkeeping, and reporting. While we strive to keep calculations and templates accurate and up to date with applicable Indian law, the Platform is a tool and not a substitute for professional advice. You are responsible for reviewing and approving all filings, and for ensuring that submissions to the GST Network, Income Tax Department, or any other authority are accurate and timely. We are not liable for penalties, interest, or losses arising from incorrect or late filings.

8. Third-Party Services

The Platform integrates with third-party services, including GST Suvidha Providers (GSPs), RBI-regulated Account Aggregators for bank synchronization, payment processors, and WhatsApp for OTP and notifications. Your use of these services may be subject to their own terms. We are not responsible for the availability, accuracy, or conduct of third-party services, though we select partners who meet applicable regulatory standards.

9. Subscriptions, Fees, and Payment

• Certain features require a paid Subscription. Applicable fees, billing cycles, and inclusions are shown at the time of purchase.
• All fees are stated in Indian Rupees (INR) and are exclusive of applicable taxes, which will be added as required by law.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You may cancel at any time from your Account settings.
• Except as required by law, fees paid are non-refundable. Where a refund is granted, it will be processed to the original payment method.
• We may revise pricing with at least 15 days' prior notice. Revised pricing applies from your next billing cycle.

10. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by or licensed to TruBook Technologies Private Limited and is protected by applicable intellectual property laws. Except for the limited licence granted to you under these Terms, no rights in the Platform are transferred to you.

11. Service Availability

We aim to keep the Platform available and reliable but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, upgrades, security, or reasons beyond our reasonable control. We will give reasonable notice of planned downtime where practicable.

12. Suspension and Termination

• You may stop using the Platform and request deletion of your Account at any time, subject to the data retention requirements described in our Privacy Policy.
• We may suspend or terminate your Account if you breach these Terms, use the Platform unlawfully, or fail to pay applicable fees, after reasonable notice where appropriate.
• On termination, your right to access the Platform ends. You may export your data before termination as described in our Privacy Policy.

13. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or that any tax computation or report will be accepted by the relevant authority without review.

14. Limitation of Liability

To the maximum extent permitted by applicable Indian law, in no event shall TruBook Technologies Private Limited, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of the Platform. Our total aggregate liability for any claim arising out of or relating to these Terms shall not exceed the total Subscription fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless TruBook Technologies Private Limited and its affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of your use of the Platform, your Content, or your breach of these Terms or applicable law.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via in-app notification and/or WhatsApp message at least 15 days before they take effect. Your continued use of the Platform after the updated Terms take effect constitutes acceptance of the changes.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India. Before initiating any formal proceedings, the parties shall attempt to resolve the dispute amicably through good-faith discussions.

18. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of our Grievance Officer are:

19. Contact Us

For any questions about these Terms, contact us at: